You’ll love the peace of mind and assurance our WordPress Care Plans offer, keeping your website healthy and safe.
No Contracts, Cancel at anytime. All Plans Include our Monthly Care Package Report delivered to your email.
It depends on a number of things but we typically try to complete your request within 24-48 hours durning normal business hours. All tickets will be assigned a unique ticket number so that you can keep an eye on our progress.
Yes! We are a product of a full service agency, Wink Media so you have the power and knowledge at your finger tips. Design Services, Branding, E-mail Marketing, Social Media Marketing, Pay Per Click and Website Design is just a few of our services. Contact us at firstname.lastname@example.org for more information.
The purpose of our care plans is to prevent this from happening. However if something does happen and you are having a website meltdown you can rest assure we are here to assist. Our team will sniff out the problem, then restore a backup and secure your site to prevent it from happening in the future.
Our strategy calls are 30 minutes to an hour long, we discuss your website, your goals and then talk about ways you can reach those goals with your website.
Sorry, your time does not roll over, we are simply reserving time each month to handle your request ensuring we are always available when you need us but your time does not roll over. We try our hardest to keep request at 15/30/60 Minute increments and depending on your plan your request will be addressed by our team with priority attention.
If you have a task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan However, many times we will evaluate requests that exceed your time on a case by case basis, and with approval, work past the time and bill for time exceeded at a discounted Care Plan rate of $100/hr. Our normal hourly rate is $125/hour.
Sure! We are happy to open this service, which is typically for websites we have built to the public. Before care plans are activated we will perform security scans & an website audit so that we can address any issues or improvements we may need in place to proceed. The evaluation is a fixed 2 hour fee.